Root Cause Analysis Series- Step 2 (Option A): Five Whys
What is this?
In this handout you’ll learn how The five whys encourages teams to develop a deeper understanding of the problems they face by asking “why?” five times in succession (sometimes more!). It can be completed as a stand-alone activity or as an intermediate step to support completion of the two activities covered in step 2- options B and C.
The steps in this toolkit are:
Step 2: Problem Exploration (An introduction to causal analysis is provided, alongside 3 options for completion)
Step 3: Implementing Solutions
Step 4: Testing Chosen Strategies
Why is this important?
An activity that challenges you to think deeply about the problem to build out the root causes.
Implementation Area: Exploration, Getting and Using Data
Stage: Exploration/Building Readiness