Root Cause Analysis: An Introduction to RCA

What is this?

Root cause analysis (RCA) consists of a group of problem-solving methods aiming to uncover the core causes of an identified problem. This microlearning video is designed to introduce individuals and teams to the four steps of the root cause analysis process. An overview of each step is provided.

Implementation Area: Getting and Using Data, Leadership and Implementation Teams

Stage: Exploration/Building Readiness