Root Cause Analysis Series- Step 4: Testing Chosen Solutions and Strategies

Root cause analysis (RCA) consists of a group of problem-solving methods aiming to uncover the core causes of an identified problem. Once root causes are determined, teams then select appropriate, well-matched solutions based on a number of factors. Conducting a root cause analysis is ideally a collaborative effort among teams, where a variety of tools and strategies are used to facilitate the process of uncovering the root of the identified problem or challenge to be addressed.

Step 4 of the RCA series will help guide teams to examine how chosen solutions (or strategies) impact root causes. It is critical to understand if chosen solutions are (a) usable, and (b) making expected improvements. Remember that every aspect of problem solving includes known and unknown factors. Engaging those most affected by the situation in defining root problems, explaining how they are affected, and including them when considering solutions within local contexts will provide greater fit and acceptability (e.g., adoption) of chosen solutions. Data and methods may include inadvertent biases. An intentional focus on equity and inclusive voices throughout each stage will ensure better outcomes.

The steps in this toolkit are:

Step 1: Problem Definition

Step 2: Problem Exploration (An introduction to causal analysis is provided, alongside 3 options for completion)

Step 3: Implementing Solutions

Step 4: Testing Chosen Strategies