LESSON LEARNED
Leadership is Key!
Leadership supports organizational growth and plays a key role in helping organizations transform.
It starts with “showing up,” then listening and following through, encouraging new ideas and flexibility, and inspiring others by being real and responsible for change.
What this can look like in practice
Cornerstone Treatment Facility, Inc. provides residential behavioral healthcare services to youth ages 9-17 in North Carolina. Like any organizations, things change (e.g., staff turnover, new programs). Paying attention to how an organization supports change and works together can be critical for making adjustments and continuing to make progress.
For Cornerstone, that meant leadership joining and being an active participant in new employee training, regularly asking staff and then following through on “What is going on? What do you need? How can I help?,” creating safe space for thinking outside the box, and modeling the kind of behaviors you want to see in others.